Terms of service

1. About these terms

These terms apply when you use Sukar, the assistant you reach by message and on the web. By creating an account, you agree to them. When we say “we”, we mean Sukar.

2. A new service

Sukar is new, and we're improving it all the time. It's provided as is: features may change, it may sometimes be unavailable, and its AI can make mistakes. If we ever close Sukar, we'll tell you in advance, give you time to export your data, and refund any time you've paid for but not used.

3. Your account

You must be 18 or older to use Sukar. We work out the age that applies in your country, and at sign-up we ask you to confirm it. Keep your phone and sign-in methods secure: you're responsible for what happens through your account.

4. Families

A family plan is for adults. When you invite someone, they join only after they accept with their own phone number, and each member keeps their own private assistant. If you add a child under 13, you confirm that you are their parent or legal guardian, or have the right to share their name with the family. The child has no account. The organiser of a family can remove members and delete the family, and any parent or guardian in it can delete a child's entry.

5. Your assistant and your approvals

Your assistant asks before sensitive actions, according to your settings. You're responsible for what you approve, so check important details like dates, amounts and recipients first.

6. Connected apps

When you connect an app, you let Sukar use it within the permissions you grant, and only to do what you ask. That app's own terms still apply, and you can disconnect it at any time.

7. Your data

Your content stays yours. We use it only to run Sukar for you, and never to train AI models. Our Privacy policy explains what we collect and how we use it.

8. Acceptable use

Please follow our Acceptable use policy. We may suspend or close accounts that break it or these terms.

9. Plans and billing

Paid plans are billed monthly in advance and renew until you cancel. Prices are in US dollars. Your bank may convert them to your local currency. If a plan starts with a free trial, checkout shows the price and the date of the first charge, and we remind you before it. One free trial per person.

If we change a price, we'll tell you before it applies to you, so you can cancel first.

10. Cancelling and refunds

Cancel anytime in Plan & billing. You keep access until the end of the period you've paid for, and we don't give partial refunds. If you ask within 7 days of your first charge, we'll refund it in full: write to [email protected]. None of this limits any rights you have under the law where you live.

11. Closing your account

You can ask us to delete your account at any time in Settings. We then erase your data within 30 days, as our Privacy policy describes.

12. Our responsibility

We work hard to keep Sukar reliable and your data safe. As far as the law allows, we aren't responsible for indirect losses, such as lost profits or missed opportunities, and our total responsibility to you is limited to what you paid us in the 12 months before the problem.

13. Changes to these terms

We may update these terms. We'll post the new version here and tell you before important changes take effect. If you keep using Sukar after that, the new terms apply.

14. Contact

Questions about these terms? Write to [email protected].