Privacy policy

1. The short version

We collect what we need to run your assistant, store it mainly in the European Union, never sell it and never use it to train AI models. Your assistant reads your email to work for you, and you can switch off the background sorting of new email in Settings. You can export your data or ask us to delete your account at any time.

2. Who we are

Sukar is responsible for the personal data described here. For any privacy question or request, write to [email protected].

3. What we collect

Account: your name, phone number, email, language and time zone.

Conversations: the messages and voice notes you send your assistant, and what it remembers for you. It may save something lasting that you tell it, such as a preference or a rule, and you can see and delete everything it remembers. Anything from an email, invitation or forward is saved only after you approve it. We keep your chat history and a short summary of the conversation so your assistant can pick up where you left off. Both stay while your account is open, and you can delete what your assistant remembers at any time. Voice notes are turned into text, and we don't keep the audio. Photos and PDFs you send your assistant on WhatsApp or Telegram are read once, to help with the message they came with, and we don't keep the file: we record its type, its size and whether it was read, and what your assistant wrote back stays in your chat history like any other reply.

Connected apps: email, calendar and app data from the accounts you connect. Your assistant reads them when a task needs it, and it also looks at new email in the background, as described next.

Sorting your inbox in the background: this is on by default, and you can switch it off in Settings. When new email arrives, your assistant reads who it is from (the name and the address), the subject and the start of the text, and sorts it into email that needs you and email that is only for your information. Fixed rules on our servers decide the clear cases. Email the rules can't classify, meaning its subject and first lines, is sent to our AI provider, only to be sorted. If an email needs you, comes from someone you know and your plan includes drafted replies, its text, with your name and a few of your saved notes related to it, may also go to our AI provider so it can draft a reply, which waits for your approval. We keep only the result of the sorting: who the email was from, a shortened subject, which group it went to and a safety check of the email, not the text of the email. If a reply was drafted, we also keep that draft with your approvals, whether you send it or dismiss it, for as long as your account is open. We delete a sorting result about 30 days after you deal with the email, or about 44 days after it arrived if you never do.

With background inbox sorting switched off, your assistant does not read new email in the background to sort it and sends none of it to our AI provider for sorting. It still reads an email when you ask it to. The Important emails alert and the morning brief are separate switches: while they are on, your assistant still checks new email against fixed rules on our servers, without our AI provider, to tell you about the ones that matter. The wording of your morning brief can be written by our AI provider, which is sent only counts and placeholders (for example “two emails need you”), never names, subjects or message text.

Learning: your assistant does not learn from the email you receive. Learning from your own messages and the email you send (the way you write) isn't switched on for any account today. If you change a draft the same way twice, it asks once whether to keep doing that, and saves nothing unless you say yes. If we turn on more learning, we will tell you first and you will be able to switch it off.

Technical: device, IP address and usage logs, kept for a short time for security. To warn you when someone signs in to your account from a new device, we also set a security cookie that recognises your browser, and keep it — with a record of the devices you've signed in from — for up to 400 days.

4. Families

A family on Sukar is a small group of adults you invite by phone number. Each adult keeps their own private assistant, chats and mail: nobody in the family sees them. What the family shares is only what a person puts there: shared lists, the family calendar and reminders to each other. A person's own calendar is shared with the family only as busy and free times, never the details, and only if they choose to. When an adult leaves, their own assistant, chats and mail were never shared and stay theirs. What they added to shared lists and the family calendar stays with the family. For 30 days it still shows their name, then it shows them only as a former member.

Children. A parent or guardian can add a child under 13 to a family by first name or nickname, so the child can appear on the family calendar and lists. The child has no account and no assistant, and we collect nothing else about them. Optionally, a parent can ask us to remind them before the child turns 13, and then we keep the birth month only (never the day) and delete it when the child turns 13 or when the parent switches the reminder off. A child's name is kept for that family only and can be seen by its members. A parent or guardian can delete a child's entry at any time, and deleting the family deletes all of it. We do not use children's information for advertising or to train AI models, and Sukar is not offered to children.

5. How we use it

To run your assistant and do what you ask; to keep accounts secure and prevent abuse — for example, by alerting you when a new device signs in to your account, so you can sign it out at once; to manage your plan; and to help when you contact us. We don't sell your data or use it for advertising.

6. No training on your data

We never use your mail, calendar or chats to train AI models, and what your assistant learns about you is used only for your own account.

7. Where your data is

Your account, chats and activity are stored in the European Union, in Frankfurt, Germany. Some processing happens in the United States, and the messaging apps you choose (such as WhatsApp) carry your messages on their own networks: our AI provider writes your assistant's replies, reads the photos and PDFs you send your assistant, sorts the email that fixed rules can't classify and drafts replies for your approval, Composio handles app connections, and Deepgram and ElevenLabs turn voice notes into text. We can't promise that our AI provider keeps no copy of what it is sent. Every provider we use, and where, is on our Sub-processors page. Payments are handled by Stripe: Sukar never sees or stores your full card number.

8. Sharing

We share data only with those providers, to run Sukar, or when the law requires it.

9. If we invite you to try Sukar

While Sukar is in its first pilot, we invite a small number of people by email.

What we hold: your name and email address, your phone number if we were given it, the language of the invitation, when it was sent and whether you joined.

Where it came from: someone at Sukar who knows you, after you agreed to hear from us.

Why: to send you one invitation, and to make sure we never send you a second one by mistake. We send it once; if it didn't reach you, we may try once more. We never use these details for anything else, and never sell or share them beyond our email provider.

Legal basis: our legitimate interest in inviting people who agreed to hear from us.

Who processes it: our email provider (Resend), which sends the email from the European Union (Ireland). Your details are stored with the rest of Sukar's data in Frankfurt, Germany.

How long: 180 days after the invitation, whether you joined or not, we delete your details; if it reached you, we keep only a scrambled code (a one-way hash) of your address, so that we never write to you again.

Your choices: reply "stop" to the invitation, or write to [email protected], and we will never email you again. You can also ask us to erase your details: we do, and we keep only a scrambled code (a one-way hash) of your address, so that we never contact you again. If you join and later delete your account, your invitation is erased with it.

10. Who at Sukar can see your data

Sukar staff do not routinely read your chats, memories or family lists. Support can open your account only in a short, read-only session that is logged, and you can see it in Settings and end it. Our admin tools show staff only counts for a family (for example how many members), never its lists, events or children's names. Beyond that, your conversations can be opened only for a stated reason and for a short time, by a person with the right role, with every view logged. For a support request or a bug we ask your permission first. The only exceptions are abuse or safety investigations and legal requests, which only a senior administrator can open, with a case reference.

11. How long we keep it

We keep your data while your account is open, and your assistant's memories until they're deleted. When you ask to delete your account in Settings, we erase your data within 30 days. The one thing we keep is the record of what you paid (invoices, refunds and disputes), because tax and accounting law requires it: it holds no chats, memories or family information, only finance and legal staff can see it, and we destroy it at the end of the seventh year after the payment. An invitation to try Sukar is deleted 180 days after we sent it (if it reached you, only a scrambled code of your address stays, so we never write again).

12. Your choices

In the app you can see, correct and export your data, delete what your assistant remembers, switch off the background sorting of your email (Settings, Notifications), disconnect any app and ask us to delete your account. You can also write to us, or complain to your local data protection authority.

13. Google user data

Sukar's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We don't use Google user data for advertising or to train AI models.

14. Security

How we protect your data is on our Security page.

15. Changes

We'll post any changes here, and tell you before important ones take effect.